100 Action Principles To Get Success
23. Control Conflict
Remain calm and detached. Allow others to rage while you consider the appropriate response. Should you reason, agree, apologize, fight or leave? Which is to your benefit and to the benefit of those you must protect? Arguing often makes the other party become more defensive and determined to prevail. Let go of your anger. It only clouds the issue and draws you into a quick response. Whenever possible use kindness as your weapon against evil. Neutralize shouting with soft words and do not use foul language or sarcasm. Speak plainly. Answer threats with serene confidence. Breathe deeply with long exhalations. Don’t exaggerate. Don’t lie. Let the anger wash over you. Maintain your presence. Attack the argument and not the person.Long term relationships are almost always more important than short-term problems. Be an active peacemaker, building bridges of understanding.
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